Privacy statement Appnetics

Privacy statement Appnetics

Appnetics cares deeply about your privacy. We will therefore process and use your data in a secure manner, entirely in accordance with the General Data Protection Regulation. In this privacy statement, we will explain which data we collect about  you and why. You can also read in this statement what your rights are with regard to this processing. For questions about your privacy, please contact us at info@theplanapp.com.

Article 1: Who are we?

Appnetics is a general partnership, based in (7031 LG) Wehl on Ziggel 6. We are listed in the trade register of the Chamber of Commerce under number 85739391. We are the controller of your personal data.

Article 2: What data do we use?

Here you can find an overview of the data we process about you, why we do this, what legal basis we have to process this data and how long we will keep this data.

We process your name, any company name with associated data, address, email and other data that is necessary to optimally provide our services to you. We use this information to make you a satisfied customer during the term of our agreement. We will delete this data 7 years after our agreement has come to an end.

As the end user of the app, we will process your device ID and optionally your name on a registration form, including any images of an event that you may have attended. You have provided this data by entering it when creating an account and paying for an event.

For invoicing and financial records, we will process your (company) name with associated Chamber of Commerce data and your VAT number as a customer, billing address, email, order number, payment history and bank details. We cannot process your payment without this data. According to a legal obligation of the tax authorities, we must keep this data for 7 years. After this period, we will anonymise or delete this data.

In the unlikely event that you have a complaint about our services, we will process your name, email, account number, order number and the content of and communication about this complaint to find the best possible solution for you. We will use this data for optimal execution of the agreement. We will delete data regarding complaints 1 year after handling.

To enable and optimise our website, we use analytics services. We have a commercial interest in using your surfing behaviour and related data to analyse our service and improve it where necessary. We will track your use of our website with Google Analytics and are bound by the retention periods of these parties. These services use cookies. You can read more about the use of these cookies and the personal data processed in our cookie statement.

To enable the posting of reviews about our services, we will process the content of your message with, if desired, your name and/or company name and logo. We may post reviews about our services on our website and social media channels out of commercial interest and we will remove them when they are no longer representative of our business operations or at your request.

If you want to contact us on the website, we will ask for your name and email address. By sending the form, this data becomes visible to us so that we can answer your question or request. We will delete data from this form as soon as the question has been completed, unless this results in an agreement.

Finally, we will process a password for your personal account in the app. We will save this password in encrypted form in combination with your email address and/or username. We do this to prevent security fraud. We will keep this account information until you delete your account.

Article 3: How do we obtain this data?

We have obtained the above data about you as a customer, website visitor or user of the app, because you have provided this data to us. In addition, we may have obtained your data from one of our customers when you fill in a registration form of one of our customers.

We do our utmost to ensure data about minors is only collected with parental consent. If you are convinced that we have collected personal data of a minor without this consent, please contact us.

Article 4: What rights do you have with regard to this data?

The General Data Protection Regulation has given you a number of rights with regard to the personal data that you had us process.

1. Inspection – You can make a request to us at any time to view your data.
2. Change – If you want to have your data adjusted, corrected, supplemented, shielded or removed on the basis of inspection, you may submit a request for this. You can also adjust a number of data yourself in your dashboard.
3. Objection – You may object to the processing of your data based on a weighing of interests.
4. Data transfer – If you want to transfer your data to another provider, we will provide your data in a structured and common form that can be opened by common digital systems.
5. Withdrawal – When we have processed data based on your explicit consent, you have the right to withdraw this consent. This may have consequences for the services and functions that we can provide you.

To make use of your rights, you can send a request, accompanied by a copy of your proof of identity (with shielded BSN and passport photo), to info@theplanapp.com. We will assess your request as soon as possible, at least within 30 calendar days. If we cannot fulfill your request, we will let you know why we reject your request.

Article 5: Who will receive your data?

We will not provide your data to third parties, unless this is necessary for business operations or is required by law. Your data can be passed on to processors and external advisors for the execution of the agreement. We conclude processing agreements with these third parties to optimally protect your privacy. We will not sell your data to third parties.

We save data witin Europe. If we should process your data outside the EEA, we will ensure appropriate security measures.

Article 6: Automated decision-making and profiling

We may use automated decision-making based on data provided by you, actions or omissions. It is therefore possible that some of our services are no longer available to you. You may always let us know your position on an automated decision and have this decision reviewed by a third person.

Article 7: Final Provisions

We recommend that you consult this privacy statement regularly, as we may make changes to our policy. If you have any questions about this statement or how we use your data, you may send an email to info@theplanapp.com. If you have a complaint about the way we handle your data, please let us know. You may also contact the Dutch Data Protection Authority.

Our app forms the link between our customers and end users. Data from the app can be viewed by both our customers and ourselves. We are not responsible for the further use of your personal data by our customers. Always read the relevant privacy statement.